Booking, Payment and Cancellation Policy

1. Choose a Trip or send us a tailor-made request, and we will send you a quote.
2. Pay the deposit by one of the accepted methods below.
3. We send you the Booking Confirmation with the included services, the total price, the balance due date and the cancellation schedule of your Trip. Your booking is confirmed from this moment.
4. Pay the balance on or before the due date.
5. Send us your travel insurance details and traveler information before the Trip starts.

• Deposit: 35% of the Trip price, unless your quote or Booking Confirmation states a different percentage. It is non-refundable.
• Balance: the remaining amount, due between 30 and 95 days before the Trip starts. The exact due date is fixed for each Trip and written in your Booking Confirmation.
• Late payment: if the balance is not received by the due date, we will remind you. If it is still unpaid after the reminder, we may cancel the booking, and the cancellation terms of your Trip apply.
• Bookings made close to departure: if the Trip starts before the balance due date would normally fall, the full amount is due at booking.

We do not accept PayPal. Prices are quoted in USD. If you pay in CLP, the amount is calculated at the exchange rate shown in your quote.

4.1. Every Trip has its own cancellation schedule, written in your quote and in your Booking Confirmation. Review it before paying the deposit. Paying the deposit means you accept it.

4.2. The deposit is never refunded when you cancel.

4.3. Any amount paid beyond the deposit is refunded only as the cancellation schedule of your Trip states. Notice counts from the date and time you send your cancellation in writing.

4.4. No-shows, late arrivals, and early departures from the Trip are not refunded.

4.5. Refunds are paid in the same currency and by the same method used for the payment, within 15 business days. Payment processing fees that cannot be recovered are deducted.

If you want to change your dates or the names on a booking, write to us as early as possible. We will try to accommodate you, subject to availability and to the conditions of the Providers involved. Any extra cost charged by a Provider because of your change is paid by you. A date change does not turn the deposit into a refundable amount.

If bad weather does not create a safety risk, the activity goes ahead as planned, unless a different arrangement was agreed with you before the Trip. Guides adapt the day when they can, for example by choosing a different route or viewpoint. No refund is due for weather that is uncomfortable but safe.

The itinerary may also change when needed, for example because of trail, road or park conditions, Provider availability, group pace or safety. We keep the Trip as close as possible to what was sold and tell you about the change as soon as we can.

If the lead guide decides that an activity is unsafe, we offer the closest safe alternative. If there is none, the force majeure options below apply.

If a Trip cannot be run because of force majeure as defined in our Terms and Conditions (for example natural disasters, closure of national parks or access routes by the authorities, government restrictions or border closures), you can choose between:

• Rescheduling: a new date agreed between you and Vertic, with no additional cost or penalty. The amounts you already paid are applied to the new date.
• Refund: if rescheduling is not possible, we refund the amounts paid for the services that were not delivered, minus payment processing fees. This includes the deposit in this case.

If Vertic cancels a Trip for any reason other than force majeure, you receive a full refund of everything you paid, minus payment processing fees, or you may choose another Trip of equal value. If a minimum group size is required for a fixed departure, it is stated on the Trip page, and we tell you between 30 and 95 days before the start, depending on the Trip, if the departure does not run.

Travel insurance with medical and evacuation cover is mandatory for all travelers. We strongly recommend that it also covers trip cancellation, because the deposit and other payments may not be refundable by Vertic. See Section 5 of our Terms and Conditions.

To cancel, change or ask about a booking, write to us at booking@vertictravel.com or on WhatsApp (the link is in the footer of our website). Please include your name and booking reference. We will confirm receipt in writing, and your notice period counts from the time of your message.